FAQ

Where should I send my vehicle for repair?

Can I send my vehicle to non-panel garage for repair?

I do not have a dealer policy but wish to have my vehicle repaired at dealer garage. Can I do so?

What should I do if I lost my Claim Form?

Would I need to set appointment before making any claims?

My vehicle damage is minor. Can I continue driving my vehicle & not send it for repairs?

If I do not want surveyor to be assigned, can I still claim?

If I am having a V5 policy & was involved in a hit-and-run accident, can I claim for the damages to my vehicle?

Do I need to pay for deductible?

Do I need to pay for excess?

If my driver does not have any driving license, can I claim for the damages to my vehicle?

Can I still notify claim if policy had expired?

Is there a time bar for my claim submission?

Who pays for the towing charges?

Can I claim for accessories installed in my vehicle?

If I pay first, when can I get the reimbursement from your Company?

What to do upon an accident?

What to do upon vehicle theft?

How to make an insurance claim?